Easy Business Plans and Translations provides clear assurances regarding both quality and delivery deadlines.
Should you find any dissatisfaction with our work, we will promptly provide a revised version at our expense. If the second iteration still does not meet your expectations, you are entitled to a partial or complete refund. The conditions and process for disputing a project are outlined below.
In cases where the delivery is delayed, and the delay exceeds one-third of the originally agreed-upon translation timeline (equivalent to a 33% delay) solely due to Easy Business Plans and Translations fault, we will reimburse you for up to 100% of the project's cost.
These general terms and conditions of sale are applicable to all services performed by Easy Business Plans and Translations for its clients.
For any translation request, a formal order specifying the agreed-upon price must be provided. This order can be submitted via regular mail, email. Please note that we reserve the right to decline commencing work without a valid order.
Technical documents should include any reference materials provided by the client, along with any accompanying drawings or diagrams that enhance the comprehension of these documents.
The cost of a translation is determined based on the word count in the source language unless otherwise stipulated in writing beforehand.
In the event of an order cancellation by the client, all work that has already been completed will be invoiced at 100%, while suspended work will be invoiced at 50%.
Unless otherwise specified, all invoices are due for payment within five business days from their issuance date.
Failure to make timely payments or any payment default will result in the immediate collection of the entire outstanding amount from the client, without prior notice or formal procedures. Easy Business Plans and Translations reserves the right to request interest, calculated based on the official rate of the Banca d'Italia in effect at the time of the late payment. Additionally, the client is responsible for reimbursing Easy Business Plans and Translations for any expenses incurred to resolve the matter.
In cases of late payment, all ongoing work and pending orders will be temporarily suspended.
Easy Business Plans and Translations cannot be held responsible for translations that do not meet specific stylistic preferences. This is particularly relevant for advertising and promotional materials, where our services are typically limited to straightforward translation unless otherwise specified. We are not liable for rephrasing our text in a different advertising style from the source text. Our liability is capped at the invoiced amount.
Complaints will only be considered if they are submitted via registered mail with a return receipt within seven days of job(s) or part of job(s) delivery. Complaints must include the original documents, disputed translations, and an explanatory letter. After this seven-day period has lapsed, the translation will be deemed correct.
If a client expresses dissatisfaction and files a complaint within the specified timeframes, Easy Business Plans and Translations commits to providing a revised version of the disputed translation at its own expense. This revised document will be delivered within a timeframe equal to one-third of the originally agreed-upon duration for the job, plus one business day. The quality of this second document will be used to determine the potential reimbursement amount, at the discretion of Easy Business Plans and Translations.
Easy Business Plans and Translations is not responsible for delays caused by malfunctions in faxes, modems, email, or other mail or carrier services that are not under its direct control.
In the case of a late delivery where the delay is primarily and solely due to Easy Business Plans and Translations a reimbursement will be negotiated between the parties, up to a maximum of 100% of the late-delivered job.
The presence of defects in one section of the translation does not warrant, under any circumstances, the rejection of the entire translation. Easy Business Plans and Translations retains the right to make modifications to the translation in such instances.
Only written agreements between the parties will be considered legally binding. The jurisdiction for all disputes is the Court of Rome. In cases of non-payment, any partial or total reproduction of such translation will be considered unlawful. Easy Business Plans and Translations reserves the right to demand immediate payment of the translation and seek compensation for copyright, where applicable, from clients who utilize unpaid material.
Easy Business Plans and Translations and its affiliated suppliers do not recognize any warranties or conditions regarding the services provided, including all implied warranties and conditions of merchantability, fitness for a particular purpose, ownership, and non-infringement of third-party rights. Easy Business Plans and Translations and its affiliated suppliers shall not be liable, under any circumstances, for special, indirect, or consequential damages, or any other forms of damages, resulting from the loss of usage rights, data loss, or lost profits. These damages may arise from contract performance, negligence, or other harmful actions, whether related to or arising from Easy Business Plans and Translations services in any way.
Easy Business Plans and Translations upholds stringent safety standards for its workforce, encompassing both employees and freelance collaborators.
We do not endorse the dissemination of hateful, derogatory, violent, or graphic content and reserve the right to cancel any orders that are deemed violent or inappropriate.
While we acknowledge that clients may require translations of potentially sensitive or harmful content for educational or professional purposes, including graphic or violent material, we prioritize the safety of our staff and freelance community. Therefore, we kindly request that clients provide information about such content and flag any potentially triggering material when placing their order requests.
Easy Business Plans and Translations and its clients are committed to non-discrimination against freelancers based on factors such as race, ethnicity, social status, religion or belief, political or philosophical opinions, language, gender identity, sexual orientation, disability, neurodiversity, age, geographical location, or any other status.
Easy Business Plans and Translations
Email : easybusinessplanteam@gmail.com | 2985 Drew Road, Suite No 204, Mississauga, ON L4T0A4, Canada
Phone : +1 (647) 272-6994
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